To apply for this position, you must be based in the Americas, preferably Latin America (the United States of America is not applicable). Applications from other locations will be disqualified from this selection process.

We are...

We are a B2B Company developing products for our technological platform. Our creative, smart and dedicated teams pool their knowledge and experience to find the best solutions to meet project needs, while maintaining sustainable and long-lasting results. How? By making sure that our teams thrive and develop professionally. Strong advocates of hiring top talent and letting them do what they do best, we strive to create a workplace that allows for an open, collaborative and respectful culture.

What you will be doing…

We are looking for a strategic and data-driven Product Owner to lead the development and optimization of our internal Customer Service Backoffice, ensuring a seamless and efficient customer service experience. You will play a crucial role in shaping the full PAM (Player Account Management) and Customer Service roadmap, improving automation, and enhancing the overall player experience. The ideal candidate has a deep understanding of PAM systems, customer support operations, and Agile product management. The Product Owner will have specific ownership of the following areas of our internal tools:

1. Player Account Management: Offering a 360 in-depth Player Overview of aggregated player data and activities
2. Transactions Management: Dashboards analyze all player transactions via the cashier system for fraud prevention.
3. Bonus Management: Overview of Player Bonus Use, issuance, limits and Rollover within the PAM.
4. Game Management: Monitor and manage gaming operations through the PAM Software.

We are looking to recruit a talented and enthusiastic Product Owner who will:

• Collaborate with Stakeholders and Product Manager to create and execute the strategic roadmap.
• Own and build the product roadmap with user insight, analytical research and competitor analysis, aligning with business objectives.
• Gather and prioritize stakeholder requirements from customer support, fraud, payments, VIP management, and compliance teams.
• Continuously optimize the PAM and Customer Service Backoffice to improve customer support efficiency, responsible gaming initiatives, and player retention.
• Estimate feature resource allocation and opportunity costs through collaboration with the solutions architects & development teams.
• Evaluate feature viability alongside the Stakeholders according to budget, risks and dependencies to allocate resources in the product roadmap.
• Take ownership of operational and technical requirements in the product roadmap, managing all stakeholders' expectations from inception to delivery through regular communication.
• Regularly update and communicate with the product team to align and prioritize cross-product deliverables with the roadmap.
• Collaborate with other agile teams to manage and plan dependencies.
• Develop product requirements and ensure the priorities align with product goals.
• Work closely with UX to assess and improve customer experience through user research, design iteration and measuring the success of feature updates
• Provide regular analysis and updates on progress to commercial, technical, and operational stakeholders at all levels.

Who are you?

If you are self-driven and strive to give your customers the best possible entertainment experience, then we want you on board! You must also be technically competent to understand the systems, prioritize and work with internal customers and developers to decide product direction. However, you must be comfortable allowing the development teams to develop the solutions while using their knowledge base and proxy for the business.

• Minimum five year's experience as a Product Owner for large-scale proprietary or b2b platforms,
• Hands-on experience in building, maintaining and improving Back Offices that are;
  • Flexible, Modular and Fully API Based.
  • Self-Hosted, Stable and Scalable
  • Intuitive and Functional to their users.
• Experience working in a lean product development environment understanding the concept of an MVP and iterative release process.
• Working knowledge & understanding of technical language.
• Strong communication & interpersonal skills
• Attention to detail
• Flexible to work with departments in different time-zones
• Fluent in Spanish and English.

Bonus points for the following

• Hands-on experience working in an operational customer service or fraud prevention role.
• iGaming/Streaming industry knowledge.

Why choose us?

We provide the opportunity to be the best version of yourself, develop professionally, and create strong working relationships, whether working remotely or on-site. While offering a competitive salary, we also invest in our people's professional development and want to see you grow and love what you do. We are dedicated to listening to our team's needs and are constantly working on creating an environment in which you can feel at home.

We offer a range of benefits to support your personal and professional development:

Benefits:

• 22 days of annual leave
• 10 days of public/national holidays
• Health insurance options
• Access to online learning platforms
• On-site English classes in some countries, and more.

Join our team and enjoy an environment that values and supports your well-being. If this sounds like the place for you, contact us now!